hgyz Responsible Gaming
Gambling should be enjoyable entertainment. hgyz provides the tools, policies, and support you need to keep it that way — for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
1Our Commitment to You
At hgyz, responsible gaming is not a compliance checkbox — it is a core value. We believe that every player deserves a safe, transparent, and controlled environment in which to enjoy our cricket betting, live casino, slots, and crash games. Our tools are built directly into the platform so that managing your gaming activity is always within reach, no matter where you are in Bangladesh.
Gambling carries financial risk, and for a small proportion of players it can develop into a problem that affects their wellbeing, relationships, and finances. hgyz takes this seriously. We monitor platform activity for patterns that may indicate problem gambling, provide a full suite of player-controlled limits and exclusion options, and we will never market to a player who has self-excluded. This page explains every tool and option available to you — please read it carefully.
hgyz does not profit from players who gamble beyond their means. Our responsible gaming tools are free, always accessible from your account settings, and take effect immediately when activated.
221+ Age Restriction — Strictly Enforced
hgyz is strictly for adults aged 21 and above. We verify the age and identity of every player during the KYC (Know Your Customer) process before any real-money play is permitted. If at any stage hgyz determines that a player is under the age of 21, the account will be immediately suspended, all deposits will be returned to the original payment method, and all winnings generated during the underage period will be permanently forfeited.
Our age policy is not just a formality. Gambling at a young age can contribute to the development of problem gambling behaviours later in life. hgyz supports national efforts to keep gambling away from minors and actively cooperates with any request from a parent or guardian to investigate whether an underage person has accessed our platform.
If you are a parent or guardian and suspect that someone under 21 in your household has accessed hgyz, please contact us immediately at [email protected]. We will act swiftly to close the account and ensure all funds are returned.
3Your Responsible Gaming Toolkit
hgyz provides six player-controlled tools directly inside your account settings. Every tool is free to use and activates immediately. Here is what each tool does and how to use it:
All six tools are available to every registered hgyz player at no cost. You do not need to contact support to activate them — they are accessible directly from the Account Settings section of your profile. If you are unsure how to find them, our support team is available at [email protected] to guide you.
4Understanding Deposit Limits in Detail
Deposit limits are one of the most effective responsible gaming tools available. By capping how much you can deposit over a set period, you impose a hard financial boundary on your gaming activity that applies regardless of your account balance, bonus status, or in-the-moment decision-making. On hgyz, you can set separate limits for daily, weekly, and monthly periods, and all three can be active simultaneously — the tightest limit always takes precedence.
When you set or reduce a deposit limit, the change is immediate. There is no waiting period for making your gaming budget tighter. However, if you want to increase a limit you have already set, hgyz requires a 24-hour cooling-off period before the higher limit becomes active. This asymmetric design is intentional — it is built to protect you from impulsive decisions made in the heat of a gaming session.
Tip: Before you start your first deposit on hgyz, take five minutes to set a monthly deposit limit that reflects your true entertainment budget — not your available credit. Treat gambling like a cinema ticket or a meal out: a defined spend for a defined experience.
5Self-Exclusion — When You Need a Full Stop
Self-exclusion is hgyz's most powerful responsible gaming tool. It is designed for players who recognise that their gambling has reached a point where they need to step away from the platform entirely, whether for a defined period or permanently. Once self-exclusion is activated, your account is immediately locked and you cannot access any part of the hgyz platform — including free-play games, promotions, and any future accounts you attempt to create with the same identity details.
Self-exclusion options on hgyz include: a 30-day temporary exclusion; a 90-day temporary exclusion; a 180-day temporary exclusion; a 1-year temporary exclusion; and permanent exclusion with no end date. For temporary exclusions, the exclusion period cannot be shortened once it has started — you cannot request reinstatement before the period ends. For permanent exclusion, reinstatement requires a minimum five-year waiting period and a formal review by our team.
Self-exclusion is irreversible for the duration you choose. If you feel you need to self-exclude, please act now — contact [email protected] or use the self-exclusion option in Account Settings. Do not wait until after another session.
6Recognising the Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, education, or experience. It often develops gradually, making the early warning signs easy to overlook. The following behaviours may indicate that gambling is becoming a problem. If you recognise any of these signs in yourself — or someone close to you — please seek help.
- Gambling with money set aside for essential expenses such as rent, food, bills, or school fees.
- Borrowing money, selling possessions, or using bKash or Nagad credit to fund gambling.
- Feeling irritable, anxious, or restless when not gambling or when trying to cut down.
- Chasing losses — continuing to bet in an attempt to recover money already lost.
- Hiding gambling activity from family members, friends, or colleagues.
- Spending increasing amounts of time gambling, or thinking about gambling when doing other things.
- Neglecting work, study, family responsibilities, or personal health because of gambling.
- Repeatedly trying to stop or reduce gambling without success.
Recognising one or more of these signs is not a cause for shame — it is the first step toward taking back control. hgyz encourages every player who identifies with any of the above to reach out to our support team, use the self-exclusion tool, or contact a professional support organisation. There is no shame in asking for help, and acting early makes recovery significantly easier.
7The Time-Out Feature — A Planned Pause
The time-out feature sits between a session reminder and a full self-exclusion. It allows you to schedule a break from gambling that kicks in at a future date and time you specify. For example, if you know that an upcoming period — such as Eid, a family event, or exam season — is a time when you want to step back from betting entirely, you can pre-schedule a time-out in advance. This removes the need to make a real-time decision under pressure.
During a time-out, your account remains open and your balance is preserved, but all betting and deposit functions are suspended. You can still log in to review your account history or update personal details. Time-outs can be set for 24 hours up to 90 days. Like deposit limit reductions, a time-out takes effect immediately — there is no delay and no override window.
8Protecting Minors from Gambling
Keeping gambling out of the reach of children and young people is a responsibility that hgyz shares with parents, guardians, and the wider community. Mobile devices — especially smartphones — are the primary way that hgyz is accessed in Bangladesh, and they are also the devices most likely to be shared with or accessed by younger family members. If you share your device with a child or teenager, please take the following precautions: always log out of hgyz when you are not actively using it; use your device's screen time or parental control features to restrict access to gambling websites; and never share your hgyz login credentials with anyone.
If you believe a child under 21 has accessed your hgyz account or created their own account, contact [email protected] immediately. We treat all underage access reports as a priority and will act within 24 hours of receiving a verified report.
hgyz does not direct any advertising or marketing toward individuals who are under 21 or who have indicated they are not adults. Our promotions are targeted exclusively at verified adult players. We do not use imagery, language, or themes in our marketing materials that could be considered appealing primarily to minors.
9Getting Help — You Are Not Alone
If you feel that gambling is affecting your life — your finances, your relationships, your mental health, or your daily routine — please reach out. Problem gambling is a recognised condition, and effective support is available. You do not need to have lost everything to deserve help. Seeking support early is the most effective way to prevent a manageable concern from becoming a serious crisis.
Contact hgyz Support
Our responsible gaming team is available to help you activate any tool, process a self-exclusion request, or simply talk through your concerns. Reach us at:
Beyond hgyz's own tools and support team, professional help is available from organisations that specialise in gambling-related problems. If you are in Bangladesh and feel you need to speak with a counsellor or mental health professional about your gambling, we encourage you to reach out to a qualified healthcare provider or mental health service in your area — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or wherever you are based.
Remember: asking for help is a sign of strength, not weakness. hgyz will always support a player's decision to step back from gambling, and we will never pressure, incentivise, or market to a player who has taken steps to manage or stop their gambling.
Play Responsibly. Play With hgyz.
When gambling stays fun and within your means, hgyz is here for every cricket match, slot spin, and casino session. Log in, explore our FAQ, or discover our games.